Ready to make a positive change?

Kando is an equal opportunity employer.

We encourage diversity and we simply call it variety.

This is our way to  increase the number of creative ideas and we are all united with the same goal.

We hire and promote people based on skills, experience and potential.

Join the Team

Account Executives UK

UK

About The Position

Kando is searching for an experienced Account Executive that will develop the company sales in the UK territory as the company Account Executive. You will lead our sales effort in UK to reach and exceed sales targets and drive sales growth. You will be responsible for selling to our existing install base and creating new customers. Overseeing the entire sales process from the initial interest to holding discovery calls, and closing the deal.

The ideal candidate is a relationship builder & a proactive problem solver with a genuine passion for consultative selling and experience in both direct and indirect sales. 

In this role you will also identify potential new sales channels, and enable them to sell, give demos & virtual\In-person presentations, to potential customers & partners.

Requirements

  • At least 8 year experience as account executive in a B2B complex sales SaaS company preferably in the smart water industry
  • Existing relationship in Digital water Industry specifically in wastewater \ environmental technology- is a plus
  • Proven track record in consistently meeting and overachieving sales quotas & demonstrating YoY growth
  • Ability to work autonomously in a complex sales environment
  • Obsessed with bringing new customers and maximizing revenue
  • Fluent English both spoken & written
  • Excellent verbal and written communications skills
  • Strong presentation & negotiation skills
  • Experience using Salesforce preferred
  • Flexible and eager to work in a fast-growing, multi-tasking environment
  • BA/BS in Engineering, Business or Environmental studies & earth science is preferred
  • Ability to travel 25% of the time 

Apply for this position

  • Marketing Manager

    timeFull TimetargetUSA

    Job description

    You are passionate about marketing for environmental impact and cleantech technologies and eager to take part in building and broadening Kando’s brand awareness through remarkable campaigns, SEO-optimized marketing material. You’re set to develop our marketing processes and buyer journey in a creative, engaging way. You’re familiar with ABM and know how to plan around driving quality traffic that converts.  Is that you? We want you with us!

    Responsibilities

    • Create, manage and post engaging and creative content across all social media channels (Linkedin, Facebook, Twitter, Instagram, YouTube, etc.)
    • Plan, schedule, and manage the social media content calendar
    • Create content related to market trends, current affairs in the water industry.
    • Interact with internal teams independently to generate content (Sales, Product, Data, Operations)
    • Collaborate with the graphic designers team to create new content and to maintain the existing branding
    • Engage with water industry influencers, partners, and others to like/comment/share their content.
    • Monitor and analyze performance metrics.
    • Develop and launch cross-channel (social, email) ABM campaigns to engage target accounts and nurture leads.
    • Define KPIs around traffic and MQLs/SQLs; forecast, analyze, and report on inbound activities with relation to target accounts.
    • Optimize HubSpot, improve web pages with automation by converting site traffic through calls-to-action and lead generation content.
    • Use Google Analytics to inform A/B testing (landing pages, campaigns), website optimization, buyer journeys and content.
    • Manage content to create 2-3 resources each month to drive quality traffic and leads (Ex: White-papers, Case-studies, Press release, etc.)

     

    Requirements:

    • 2 years of experience in digital marketing/ performance marketing
    • 2 years of experience with Marketing Automation platforms – HubSpot in particular.
    • 2 years of experience in paid search and paid social, including other PPC channels (LinkedIn, Google, Twitter, YouTube)
    • Experience with B2B ad, email and social campaigns for a global company or growth stage start-up
    • Native English speaker or mother tongue level
    • Excellent written and verbal communication skills
    • Knowledge in water and environment – an advantage
    • Positive, “change the world” attitude
    • Self-motivated and independent
    • Great organizational skills and ability to prioritize and meet deadlines

    For job application please send your CV to michal@kando.eco

    Interested in this position?Apply Now
  • Marketing Manager

    timeFull TimetargetEU

    Job description

    You are passionate about marketing for environmental impact and cleantech technologies and eager to take part in building and broadening Kando’s brand awareness through remarkable campaigns, SEO-optimized marketing material. You’re set to develop our marketing processes and buyer journey in a creative, engaging way. You’re familiar with ABM and know how to plan around driving quality traffic that converts.  Is that you? We want you with us!

    Responsibilities

    • Create, manage and post engaging and creative content across all social media channels (Linkedin, Facebook, Twitter, Instagram, YouTube, etc.)
    • Plan, schedule, and manage the social media content calendar
    • Create content related to market trends, current affairs in the water industry.
    • Interact with internal teams independently to generate content (Sales, Product, Data, Operations)
    • Collaborate with the graphic designers team to create new content and to maintain the existing branding
    • Engage with water industry influencers, partners, and others to like/comment/share their content.
    • Monitor and analyze performance metrics.
    • Develop and launch cross-channel (social, email) ABM campaigns to engage target accounts and nurture leads.
    • Define KPIs around traffic and MQLs/SQLs; forecast, analyze, and report on inbound activities with relation to target accounts.
    • Optimize HubSpot, improve web pages with automation by converting site traffic through calls-to-action and lead generation content.
    • Use Google Analytics to inform A/B testing (landing pages, campaigns), website optimization, buyer journeys and content.
    • Manage content to create 2-3 resources each month to drive quality traffic and leads (Ex: White-papers, Case-studies, Press release, etc.)

     

    Requirements:

    • 2 years of experience in digital marketing/ performance marketing
    • 2 years of experience with Marketing Automation platforms – HubSpot in particular.
    • 2 years of experience in paid search and paid social, including other PPC channels (LinkedIn, Google, Twitter, YouTube)
    • Experience with B2B ad, email and social campaigns for a global company or growth stage start-up
    • Native English speaker or mother tongue level
    • Excellent written and verbal communication skills
    • Knowledge in water and environment – an advantage
    • Positive, “change the world” attitude
    • Self-motivated and independent
    • Great organizational skills and ability to prioritize and meet deadlines

    For job application please send your CV to michal@kando.eco

    Interested in this position?Apply Now
  • Research Associate

    timeFull TimetargetUSA

    Job description

    You are a creative, detail driven and independent-minded researcher, keen to join a team working to improve public and environmental health, and tackle water stress around the world.

    You’re already well equipped to support the development and implementation of comprehensive market research processes at Kando, identifying key market drivers to guide product development, company strategy and customer engagement.

    You’re familiar with both qualitative and quantitative research methods and are keen to develop your independent project management skills.

    If this is you, we want you with us!

    Responsibilities

    • Under supervision and with necessary support from relevant internal stakeholders, conduct market research projects to support Kando’s growth objectives;
    • Manage content to create 2-3 resources each month to drive quality traffic and leads (Ex: White Papers, Case Studies, etc.);
    • Engage with water industry stakeholders, partners, and third-party experts to track developing market trends in key geographies;
    • Support the creation of marketing content related to market trends, current affairs in the water industry;
    • Support Business Development team to submit project proposals;
    • Interact with internal teams independently to identify market research requirements and consolidate internal market knowledge (Growth, Sales, Product, Data, Operations, Research).

    Requirements:

    • 2+ years of experience working in a research environment, conducting mixed-methods research and supporting large-scale multi-stakeholder projects;
    • Postgraduate research qualification (advantage);
    • Knowledge and experience of key research and data interrogation methodologies, and when they should be used;
    • The ability to deliver research that is unbiased, well-structured and answers a specific need;
    • Ability to support the commissioning of new research i.e. writing briefs, handling tendering processes;
    • Language requirements: Native English speaker or mother tongue level (essential); knowledge of Hebrew (advantage);
    • Excellent written and verbal communication skills;
    • Experience working in the water/environmental sector or related field (advantage);
    • Positive, “change the world” attitude;
    • Self-motivated and independent;
    • Willing to travel;
    • Comfortable with a remote working environment;
    • Great organizational skills and ability to prioritize and meet deadlines.

    For job application please send your CV to michal@kando.eco

    Interested in this position?Apply Now
  • Research Associate

    timeFull TimetargetEU

    Job description

    You are a creative, detail driven and independent-minded researcher, keen to join a team working to improve public and environmental health, and tackle water stress around the world.

    You’re already well equipped to support the development and implementation of comprehensive market research processes at Kando, identifying key market drivers to guide product development, company strategy and customer engagement.

    You’re familiar with both qualitative and quantitative research methods and are keen to develop your independent project management skills.

    If this is you, we want you with us!

    Responsibilities

    • Under supervision and with necessary support from relevant internal stakeholders, conduct market research projects to support Kando’s growth objectives;
    • Manage content to create 2-3 resources each month to drive quality traffic and leads (Ex: White Papers, Case Studies, etc.);
    • Engage with water industry stakeholders, partners, and third-party experts to track developing market trends in key geographies;
    • Support the creation of marketing content related to market trends, current affairs in the water industry;
    • Support Business Development team to submit project proposals;
    • Interact with internal teams independently to identify market research requirements and consolidate internal market knowledge (Growth, Sales, Product, Data, Operations, Research).

    Requirements:

    • 2+ years of experience working in a research environment, conducting mixed-methods research and supporting large-scale multi-stakeholder projects;
    • Postgraduate research qualification (advantage);
    • Knowledge and experience of key research and data interrogation methodologies, and when they should be used;
    • The ability to deliver research that is unbiased, well-structured and answers a specific need;
    • Ability to support the commissioning of new research i.e. writing briefs, handling tendering processes;
    • Language requirements: Native English speaker or mother tongue level (essential); knowledge of Hebrew (advantage);
    • Excellent written and verbal communication skills;
    • Experience working in the water/environmental sector or related field (advantage);
    • Positive, “change the world” attitude;
    • Self-motivated and independent;
    • Willing to travel;
    • Comfortable with a remote working environment;
    • Great organizational skills and ability to prioritize and meet deadlines.

    For job application please send your CV to michal@kando.eco

    Interested in this position?Apply Now
  • PR Specialist

    timeFull TimetargetIsrael

    Job description

    Join a team who is passionate about improving public and environmental health around the world!

    We are seeking to hire a public relations specialist who will be responsible for building and maintaining a positive image for our company. You will be in charge of establishing and maintaining relationships with consumer, community, employee, and public interest groups by writing press releases and other media communications, responding to requests for information and press conferences, and coaching client and team members representatives in the correct way of communicating with the public and with clients.

    To be successful in this role, you will need excellent written and verbal communication skills. Previous experience in handling communications with public relations companies is also an advantage.

    Responsibilities

    • Responding to requests for information release from the media or designating a spokesperson or source of information.
    • Establishing and maintaining relationships with consumer, community, employee, and public interest groups.
    • Writing press releases and other media communications to promote clients and projects.
    • Work closely with the orgaization’s  PR companies (local &global).
    • Coaching client representatives in effective communication with the public and employees.
    • Studying the organization’s objectives, messaging , and needs to build public relations strategies that influence decision makers and promote products, ideas, and services.
    • Provide streaming publications to be updated in the web content.

    Requirements:

    • Bachelor degree in journalism, PR, marketing or related field.
    • Experience handling PR companies relationship and communication.
    • Excellent written and verbal communication skills.
    • Ability to pitch to the media.
    • Knowledge of consumer marketing.
    • An ability to work on big strategy plans as well as day-to-day tasks.
    • Ability to think both creatively and strategically.
    • Ability to run PR campaigns that deliver measurable results and meet objectives.
    • Deadline-oriented, inquisitive, with great follow-up and reporting skills.
    • Creativity in securing coverage and buzz with traditional outlets.
    • Responds well under pressure with strict time limit.
    • Available to work with the Israeli, US and the EU time zone.
    • Quick and enthusiastic learner.

    For job application please send your CV to michal@kando.eco

    Interested in this position?Apply Now
  • Account Executive

    timeFull TimetargetUK

    Job description

    Kando is searching for an experienced Account Executive person that will develop the company sales in UK territory As the company Account executive, you will lead our sales effort in UK to reach and exceed sales targets and drive sales growth. You will be responsible for selling to our existing install base and creating new customers. Overseeing the entire sales process from the initial interest to holding discovery calls, and closing the deal.

    The ideal candidate is a relationship builder & a proactive problem solver with a genuine passion for consultative selling and experience in both direct and indirect sales.

    In this role you will also identify potential new sales channels, and enable them to sell, give demos & virtual\In-person presentations, to potential customers & partners.

    Qualifications

    • At least 3 year experience as account executive in a B2B complex sales SaaS company preferably in the smart water industry
    • Existing relationship in Digital water Industry specifically in wastewater \ environmental technology- is a plus
    • Proven track record in consistently meeting and overachieving sales quotas & demonstrating YoY growth
    • Ability to work autonomously in a complex sales environment
    • Obsessed with bringing new customers and maximizing revenue
    • Fluent English both spoken & written
    • Excellent verbal and written communications skills
    • Strong presentation & negotiation skills
    • Experience using Salesforce preferred
    • Flexible and eager to work in a fast-growing, multi-tasking environment
    • BA/BS in Engineering, Business or Environmental studies & earth science is preferred
    • Ability to travel 25% of the time

    About Us

    Kando provides end-to-end Digital water solution designed to help water utilities to effectively manage their wastewater quality. Kando’s Clear upstream solution enables utilities to receive a complete real time digital picture of their network. Water monitoring agencies worldwide trust Kando to provide utilities with tools and means to increase efficiency of their day to day operations thus impacting their bottom line.

    We value individuals who care about the environment and want to do good in the world, dare to think differently and relentlessly pursue quality, who has a playful spirit and enjoy a good teamwork.

    If you wish to play a meaningful part in making a real difference in preserving one of the most important resources in the world: water, then join our energetic growing team and help us revolutionize an industry!

    For job application please send your CV to michal@kando.eco

    Only relevant applications would be answered

    Interested in this position?Apply Now
  • Customer Success Manager- Italian Market

    timeFull TimetargetIsrael

    Job description

    Kando is searching for an experienced customer success manager that will act as a trusted advisor to our customers. The ideal candidate is a relationship builder & a proactive problem solver with a genuine passion for customer success.

    In this role you will work closely with our customers during onboarding and deliver water quality insights to drive value from our products. You will grow a close long-term relationship & retention.

    You will support our customers throughout their journey, develop deep understanding of their use case, communicate progress of quarterly targets to executives, prepare case studies & references, manage escalations, and conduct regular status calls.

    You will also collaborate with our sales team to identify expansions opportunities, achieve targets for renewal & drive customer satisfaction (including NPS)
    You will communicate the Voice of the Customer internally to other departments to ensure we deliver superior customer experience by developing in-depth understanding of customer’s needs, and fostering Kando champions and evangelists

    Qualifications

    Must Have:

    • Up to 3 year experience as customer success manager in a B2B SaaS company
    • Proven track record in successfully achieving customer goals, driving customer satisfaction, increasing customer retention & solving customer issues
    • Strong analytical skills, with the ability to translate data into insights.
    • Fluent English & Italian both spoken & written
    • Excellent verbal and written communications skills
    • Strong organization and presentation skills
    • Flexible and eager to work in a fast-growing, multi-tasking environment

    Advantage:

    • Background in Digital water Industry especially in wastewater – preferred
    • Bachelor’s degree in environmental studies & earth science or a like is a plus

    About Us

    Kando provides end-to-end Digital water solution designed to help water utilities to effectively manage their wastewater quality. Kando’s Clear upstream solution enables utilities to receive a complete real time digital picture of their network. Water monitoring agencies worldwide trust Kando to provide utilities with tools and means to increase efficiency of their day to day operations thus impacting their bottom line.

    We value individuals who care about the environment and want to do good in the world, dare to think differently and relentlessly pursue quality, who has a playful spirit and enjoy a good teamwork.

    If you wish to play a meaningful part in making a real difference in preserving one of the most important resources in the world: water, then join our energetic growing team and help us revolutionize an industry!

    For job application please send your CV to michal@kando.eco

    Only relevant applications would be answered

    Interested in this position?Apply Now
  • Tech Support Specialist

    timeFull TimetargetIsrael

    Job description

    Kando is searching for an experienced Technical Support Specialist who will know the inner workings of our product, help customers, partners and serve as our technical expert.

    You will love this job if you will

    •  Be hands on, experienced with Hardware: installations, maintenance, problem-solving
    • Be the focal point for technical problems. In Israel- direct, Abroad – via PE
    • Work with partners on malfunctions repairs tier 3
    • Train our partner’s technical support
    • Investigate bugs and enhancements from revenue team.
    • Report to R&D bug and enhancement investigation results
    • Report to R&D recurring malfunctions
    • The Operations team representative for follow up with R&D on bugs, triage and, R&D sprint planning.
    • Have a vast understanding in Kando’s Software, Firmware & Hardware

    You will be successful in this role if you have

    • Technical, hands on
    • Hardware technical experience with sensors, controllers and equipment
    • Software technical experience, such as CVAVR
    • Proficient in English (vervbal and written)
    • Experienced working with Excel
    • Autodidact , able to learn quickly and adapt to changes
    • Great interpersonal skills
    • Background in Digital water industry especially in wastewater – is an advantage

    A few words about us …

    We are Kando, an end-to-end solution that improves our environment and way of livening through collecting and analyzing data from the wastewater collection systems of cities. Kando enables water utilities to remotely and continuously improve their wastewater quality and operations by providing real-time data across the collection system, analyzing this data to identify changes in the wastewater quality, and tracking the changes’ sources, and translate this data into simple and actionable insights.

    Our culture defines us and expresses our core values:

    We Care for one another. We care for the environment. We care for our clients and partners.

    We Dare to think differently. We dare to challenge ourselves. We dare to dream big and work hard.

    We Enjoy each other. We enjoy our journey. We enjoy what we do!

    For job application please send your CV to michal@kando.eco

    Only relevant applications would be answered

    Interested in this position?Apply Now
  • Solution Engineer

    timeFull-timetargetIsrael

    About the job

    Kando is searching for a Solution Engineer that will support our sales team in designing state of the art solutions throughout our sales cycle, deliver thought leadership to water utilities and help transform the way they manage wastewater quality. In this role you will provides presales support, communicate our solution capabilities & benefits, answer prospects technical questions & recommend our solution’s perfect deployment plan assisting and guiding our prospects through the evaluation and selection process.The ideal candidate must have a strong desire to design a vision that translate business objectives into actionable recommendations and support successful conversion of prospects to customers. You will also act as our company’s solution expert train & consult our sales team

    Responsibilities

    • Research prospect to provide our sales team relevant insights
    • Design sales tools & perform compelling product demonstrations
    • Communicate daily with sales team regarding sales activities and tactics

    Requirements

    • At least 2 years of experience as solution\sales engineer or similar role preferably in Digital water\ environmental technology\IOT industry
    • Fluent English both spoken & written
    • Strong presentation skills
    • Excellent verbal and written communications skills
    • Experience using Salesforce preferred
    • Ability to work autonomously
    • Flexible and eager to work in a fast-growing, multi-tasking environment
    • BA/BS in Engineering, Business or Environmental studies & earth science is preferred
    • Ability to travel 25% of the time

    About Us

    Kando provides end-to-end Digital water solutions designed to help water utilities to effectively manage their wastewater quality. Kando’s Clear upstream solution enables utilities to receive a complete real time digital picture of their network. Water monitoring agencies worldwide trust Kando to provide utilities with tools and means to increase efficiency of their day to day operations thus impacting their bottom line.

    We value individuals who care about the environment and want to do good in the world, dare to think differently and relentlessly pursue quality, who has a playful spirit and enjoy a good teamwork.

    If you wish to play a meaningful part in making a real difference in preserving one of the most important resources in the world: water, then join our energetic growing team and help us revolutionize an industry!

    For job application please send your CV to michal@kando.eco

    Only relevant applications would be answered

    Interested in this position?Apply Now
  • Technical Assistant

    timeFull-time · Entry leveltargetIsrael

    About the job

    The ideal candidate is very technical, hands on, with software & hardware experience such as sensors, controllers and equipment

    Responsibilities

    • New Firmware rollout
    • Technical problems solving & installation procedures
    • Malfunctioned hardware repairs
    • Problem solving recurring malfunctions.
    • Working with our partners abroad on problem solving malfunctions repairs (tier 1&2)
    • Preparing equipment for shipments
    • Local storage inventory maintenance

    Requirements

    • Technical background, hands on with hardware and software experience
    • Experience working with sensors, controllers and equipment
    • English – communication in English is a must
    • Interpersonal skills
    • Autodidact
    • Experienced working with Excel

    Advantage

    • Background in Digital water Industry especially in wastewater
    • Software experience such as CVAVR

    About Us

    Kando provides end-to-end Digital water solutions designed to help water utilities to effectively manage their wastewater quality. Kando’s Clear upstream solution enables utilities to receive a complete real time digital picture of their network. Water monitoring agencies worldwide trust Kando to provide utilities with tools and means to increase efficiency of their day to day operations thus impacting their bottom line.

    We value individuals who care about the environment and want to do good in the world, dare to think differently and relentlessly pursue quality, who has a playful spirit and enjoy a good teamwork.

    If you wish to play a meaningful part in making a real difference in preserving one of the most important resources in the world: water, then join our energetic growing team and help us revolutionize an industry!

    For job application please send your CV to michal@kando.eco

    Only relevant applications would be answered

    Interested in this position?Apply Now
  • Project Engineer

    timeFull-time · AssociatetargetIsrael

    About the job

    Kando is searching for an experienced Project Engineer that will be responsible for managing projects of the Kando solution.

    The ideal candidate should be an excellent communicator and comfortable managing multiple tasks. You also need to be a team player, hands on, and have a problem-solving attitude.

    Responsibilities

    • Coordinate internal resources and third parties/vendors for the flawless execution of projects.
    • Ensure resource availability and allocation
    • Develop a detailed project plan to track progress and create and maintain project documentation.
    • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress of the projects.
    • Collaborate with our Product and Development teams to improve our solution based on product feedback from the field.

    Requirements

    • 3-5 years of project management and related experience
    • Proven ability to complete projects according to outlined scope, budgets, and timelines
    • Great organizational skills including attention to details and multi-tasking
    • Strong interpersonal skills
    • Excellent client-facing and internal communication skills
    • Excellent verbal and written communications skills- Hebrew and English
    • Flexible and eager to work in a fast-growing environment
    • Background in Digital water Industry especially in wastewater – preferred
    • Knowledge of GIS software- preferred

    About Us

    Kando provides end-to-end Digital water solutions designed to help water utilities to effectively manage their wastewater quality. Kando’s Clear upstream solution enables utilities to receive a complete real time digital picture of their network. Water monitoring agencies worldwide trust Kando to provide utilities with tools and means to increase efficiency of their day to day operations thus impacting their bottom line.

    We value individuals who care about the environment and want to do good in the world, dare to think differently and relentlessly pursue quality, who has a playful spirit and enjoy a good teamwork.

    If you wish to play a meaningful part in making a real difference in preserving one of the most important resources in the world: water, then join our energetic growing team and help us revolutionize an industry!

    For job application please send your CV to michal@kando.eco

    Only relevant applications would be answered

    Interested in this position?Apply Now
  • Field Engineer

    timeFull-time targetUSA

    Field Engineer

    Kando is searching for an experienced Field Engineer that will be responsible for managing projects of the Kando solution.

    The ideal candidate should be an excellent communicator and comfortable managing multiple tasks. You also need to be a team player, hands on, and have a problem-solving attitude.

    In this role you will:

    • Coordinate internal resources and third parties/vendors for the flawless execution of projects.
    • Ensure resource availability and allocation
    • Develop a detailed project plan to track progress and create and maintain project documentation.
    • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress of the projects.
    • Collaborate with our Product and Development teams to improve our solution based on product feedback from the field.
    • Training- theoretical and hands-on, of third party contractors
    • Traveling at least 30-40%,(depending on new projects)

     Qualifications

    • 3-5 years of project management and related experience
    • Proven ability to complete projects according to outlined scope, budgets, and timelines
    • Great organizational skills including attention to details and multi-tasking
    • Strong interpersonal skills
    • Excellent client-facing and internal communication skills
    • Excellent verbal and written communications skills- Hebrew and English
    • Flexible and eager to work in a fast-growing environment
    • Background in Digital water Industry especially in wastewater – preferred
    • Knowledge of GIS software- preferred

    About Us

    Kando provides end-to-end Digital water solutions designed to help water utilities to effectively manage their wastewater quality. Kando’s Clear upstream solution enables utilities to receive a complete real time digital picture of their network. Water monitoring agencies worldwide trust Kando to provide utilities with tools and means to increase efficiency of their day to day operations thus impacting their bottom line.

    We value individuals who care about the environment and want to do good in the world, dare to think differently and relentlessly pursue quality, who has a playful spirit and enjoy a good teamwork.

    If you wish to play a meaningful part in making a real difference in preserving one of the most important resources in the world: water, then join our energetic growing team and help us revolutionize an industry!

    For job application please send your CV to michal@kando.eco

    Only relevant applications would be answered

    Interested in this position?Apply Now
  • Customer Success Manager

    timeFull-time targetUSA

    About the job

    Kando is searching for a talented Customer Success Manager that will act as a trusted advisor to our US customers. The ideal candidate is a relationship builder and a proactive problem solver with a genuine passion for customer success.

    Responsibilities

    • In this role you will work closely with our customers during onboarding and deliver water quality insights to drive value with our products. You will build long-term relationships and drive retention in your role.
    • You will support our customers throughout their journey, develop deep understanding of their use case(s), communicate progress around quarterly targets to executives, prepare case studies & references, manage escalations, and conduct regular status calls.
    • You will also collaborate with our US sales team to identify expansions opportunities, achieve targets for renewal, and to drive customer satisfaction (including NPS.)
    • You will communicate the voice of the customer internally to other departments to ensure we deliver an excellent customer experience through developing an in-depth understanding of customer needs and fostering Kando champions and evangelists.

    Requirements

    Must haves:

    •  Up to 3 years of experience as customer success manager in a B2B SaaS company.
    •  A proven track record around successfully achieving customer goals, driving customer satisfaction, increasing customer retention, and solving customer issues.
    •  Strong analytical skills with the ability to translate data into insights.
    •  Excellent verbal and written communications skills.
    •  Strong organization and presentation skills.
    •  Flexible and eager to work in a fast-growing team and multi-tasking environment.

    Nice-to-haves:

    •  Background in the digital water industry and/or wastewater.
    •  A Bachelor’s degree in environmental studies or geoscience.

    About Us

    Kando provides end-to-end Digital water solutions designed to help water utilities to effectively manage their wastewater quality. Kando’s Clear upstream solution enables utilities to receive a complete real time digital picture of their network. Water monitoring agencies worldwide trust Kando to provide utilities with tools and means to increase efficiency of their day to day operations thus impacting their bottom line.

    We value individuals who care about the environment and want to do good in the world, dare to think differently and relentlessly pursue quality, who has a playful spirit and enjoy a good teamwork.

    If you wish to play a meaningful part in making a real difference in preserving one of the most important resources in the world: water, then join our energetic growing team and help us revolutionize an industry!

    For job application please send your CV to michal@kando.eco

    Only relevant applications would be answered

    Interested in this position?Apply Now